CHECKOUT | RONA

RONA is one of Canada’s largest home improvement retailers, with over 425 corporate, franchise, and affiliate stores generating $3.5B in revenue. But beyond retail, RONA operates as a logistics provider, credit facilitator, and pricing negotiator for major B2B clients across the construction industry.

Challenge

RONA’s B2B operation demanded a checkout that could accommodate custom business rules — from credit terms and cost centers to scheduled logistics and contract-based pricing. Standard e-commerce flows couldn’t support this level of complexity without introducing friction and operational overhead.

How they solved with Ollie Shop

Cost-center logic and dynamic pricing

Each B2B branch (e.g., job site vs. headquarters) now has its own rules for pricing, payment methods, and credit limits — defined and executed directly within the checkout.

Split shipments with scheduling integration

Orders with mixed fulfillment types are split into scheduled deliveries and in-store pickups, synced in real-time with RONA’s proprietary fleet management system.

Seamless credit-based payment flow

Ollie Shop integrated RONA’s internal credit systems to control eligibility, visibility, and approval of net terms — extending legacy infrastructure without manual workarounds.

Observed impact

1. Drastically reduced manual intervention
2. Fewer delivery errors and surprises
3. Clearer experience for contractors and purchasing teams
4. Full operational control for RONA’s internal teams